Cancellation & No-Show Policy

GENERAL
1. All lagoon cruises and eco tours requires a minimum of 10 adult passengers to enable a departure.
2. All guests are required to arrive at least 30 minutes prior to departure to check in and collect boarding passes. Featherbed Co reserves the right to depart all vessels as scheduled.
3. Featherbed Co reserves the right to cancel any cruise or tour due to unforeseen circumstances, including but not limited to, extreme weather conditions.
4. All cruises and tours will commence with a safety briefing as required by the South African Maritime Law. No persons are permitted to jump overboard and/or swim.
5. All vessels, with the exception of Threelegs, are licensed floating restaurants with full cash bar facilities therefore no food or beverages may be taken on board any of our vessels.
6. Featherbed Co reserves the right to not admit or serve any passengers who appear to be under the influence of alcohol or any banned substances.
7. No alcohol will be sold to children under the age of 18 years.
8. Featherbed Co reserves the right to amend the current terms & conditions without notice.

PAYMENTS & CANCELLATIONS
1. Please note that a reservation is not confirmed or secured until the payment requirements have been met. The Featherbed Company reserves the right, without notice to the Company/guest/group/independent traveler (hereinafter referred to as “the guest”), to release any bookings held where the required pre-payment has not made within the stated period.
2. Full payment is required upon making an online reservation and proof of payment will be required in order to receive confirmation.
3. No refunds will be paid for no shows, late arrivals or guest cancellations. In the event that the activity has not been prepaid, a full cancellation charge will be processed to the guest’s credit card.
4. Please ensure the correct passenger numbers, date and departure time is confirmed as you are liable for the full fee according to your confirmation. In the event of no shows/less passengers than what is stipulated on the booking confirmation you will be charged accordingly.
• Within 72 hours, no cancellation fee
• 48 hours or less – 50 % cancellation fee will be charged
• 24 hours or less – full fee payable will be charged
5. All cancellations must be received in writing and will only be valid on receipt of a written cancellation confirmation from The Featherbed Company.
6. Any changes must be at least 14 days in advance, especially when there are meal arrangements
7. In the event of unfavorable weather conditions Featherbed Co will only make the final judgement on the departure no later than one hour prior to scheduled time. All guests will be notified telephonically should a tour or cruise be cancelled.
8. In the event of any tour or cruise is cancelled by the management of Featherbed Co, a full refund will be given on the amount paid (or refunded to booking agent).
9. All requests for amendments to a reservation are required in writing by fax or email at least 7 days prior to the date of departure. Amendments may be approved subject to availability in the sole discretion of Featherbed Co Management.
10. All refunds will only be processed on the same method of payment at the time of booking eg; credit card or via EFT.

INDEMNITY
The below disclaimer appears on all tickets and boarding passes. All guest agree to the indemnity clause upon receipt of any ticket/boarding passes and boarding our vessels.
By accepting this ticket and boarding the vessel, being conveyed thereupon and utilising the amenities/facilities therein I acknowledge and agree that I and those of my minor children and other dependants who accompany me (all of whom I warrant that I am lawfully authorised to represent for the purpose hereof) do so sat our own risk and of our own volition and in the knowledge of the inherent risks entailed in doing so. I (together with those of my minor children and dependants who accompany me) hereby indemnify and hold harmless and waive any claim that I, my dependants, executors, contractors and agents arising out of any damage to my/our property or any injury to our persons caused by the negligent acts and/or omissions on the part of John Benn (Pty) Ltd, its directors, employees, contractors or agents.

CHILD POLICY
1. All children are classified as a passenger therefore children over 15 will be charged the full adult rate.
2. Children 4 to 15 will be charged the child rate. Children 3 and under will be complimentary.
3. Please note that no children will be permitted to sit on parents’ laps. children no matter the age are classified as a seat and will not be permitted to sit on any laps.
4. No unaccompanied minors are allowed on any vessels or tours.

Featherbed Co.

Remembrance Drive
off Waterfront Drive
Knysna

Postal Address:
PO Box 753
Knysna
6570

Tel: +27 (0)44 382-1693
Fax: +27 (0)44 382-2373
E-mail: bookings@featherbed.co.za